paddle-subscription-cancel

---
name: paddle-subscription-cancel
description: Cancel a Paddle subscription from a Next.js Server Action — auth, ownership check, safe `effectiveFrom` default, revalidation, and the `canceled` vs `scheduledChange` distinction.
---

# Cancel a Paddle subscription from Next.js

## When to use this skill

Use this skill when building the "Cancel subscription" button (or equivalent) on the authenticated user's billing or account page. It covers a Next.js 15 (App Router) Server Action that calls `paddle.subscriptions.cancel()` with the right options, the security checks every cancel action needs, what to do after the cancel succeeds, and the relationship between Paddle's `canceled` status and a `scheduledChange` block.

This is the _initiating_ side of subscription cancellation. Pair it with:

- `subscription-sync` for the _receiving_ side — your webhook handler will get a `subscription.updated` event reflecting the schedule change, then `subscription.updated` and `subscription.canceled` events when the period actually ends.
- `webhooks` if you haven't set up the webhook endpoint yet.

Don't need your own cancel button? Two alternatives:

- **Customer portal deep link.** Mint a portal session with `paddle.customerPortalSessions.create(customerId, [subscriptionId])` and redirect to `session.urls.subscriptions[0].cancelSubscription` (see `customer-portal`). Paddle hosts the cancel UI.
- **Paddle Retain cancellation flows.** If you've set up cancellation flows in Paddle Retain, launch one from the browser with Paddle.js: `paddle.Retain.initCancellationFlow({ subscriptionId })`. It shows salvage offers first; if the customer goes ahead, Retain cancels the subscription in Paddle for you. The promise resolves with a `status` of `retained`, `aborted`, `chose_to_cancel`, or `error`. Retain isn't available in sandbox, so test this flow in live.

## Prerequisites

- A working Paddle account with at least one active subscription (sandbox is fine).
- Server-side `PADDLE_API_KEY` available — this action runs in a Server Action, never in the browser. The key needs the `subscription.write` permission (used for `cancel` and `update`).
- A `customers` table and a `subscriptions` table mirrored from webhooks (see `subscription-sync`). You need to know which Paddle customer the authenticated user is, and which subscription they're trying to cancel.
- An auth system. The examples use Supabase, but any session-based auth works.

```bash
NEXT_PUBLIC_PADDLE_ENV=sandbox             # or "production"
PADDLE_API_KEY=pdl_sdbx_apikey_...

NEXT_PUBLIC_SUPABASE_URL=...
NEXT_PUBLIC_SUPABASE_ANON_KEY=...
SUPABASE_SERVICE_ROLE_KEY=...              # or SUPABASE_SECRET_KEY (new opaque sb_secret_*)
```

### Supabase helpers

The action uses two server-side Supabase clients. These match the [Paddle Next.js starter kit](https://github.com/PaddleHQ/paddle-nextjs-starter-kit); if your project already has equivalent helpers, use those instead.

```ts
// src/utils/supabase/server.ts — the signed-in user's session (anon key + cookies)
import { createServerClient } from "@supabase/ssr";
import { cookies } from "next/headers";

export async function createClient() {
  const cookieStore = await cookies();

  return createServerClient(
    process.env.NEXT_PUBLIC_SUPABASE_URL!,
    process.env.NEXT_PUBLIC_SUPABASE_ANON_KEY!,
    {
      cookies: {
        getAll() {
          return cookieStore.getAll();
        },
        setAll(cookiesToSet) {
          try {
            cookiesToSet.forEach(({ name, value, options }) =>
              cookieStore.set(name, value, options),
            );
          } catch {
            // Called from a Server Component. Safe to ignore if middleware refreshes sessions.
          }
        },
      },
    },
  );
}
```

```ts
// src/utils/supabase/server-internal.ts — service role, no user session. Server-only.
import { createServerClient } from "@supabase/ssr";

export async function createClient() {
  // No cookies: with the signed-in user's session attached, requests would run
  // as that user and row-level security (RLS) would still apply.
  return createServerClient(
    process.env.NEXT_PUBLIC_SUPABASE_URL!,
    process.env.SUPABASE_SERVICE_ROLE_KEY!,
    { cookies: { getAll: () => [], setAll: () => {} } },
  );
}
```

The service-role client bypasses RLS, so only use it on the server, after you've checked who the user is. It deliberately skips cookies, so it never picks up a signed-in user's session. If you write your own helpers, don't name the wrapper `createServerClient` — that's the `@supabase/ssr` function it calls.

## How `paddle.subscriptions.cancel` works

```ts
const subscription = await paddle.subscriptions.cancel(subscriptionId, {
  effectiveFrom: "next_billing_period", // or "immediately"
});
```

`effectiveFrom` controls _when_ the cancellation takes effect:

| Value                 | Meaning                                                                                                                                                                                                                                      | When to use                                                                                             |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------- |
| `next_billing_period` | Cancellation is **scheduled** for the end of the current billing period. The status stays what it was (`active`, `trialing`, or `past_due`) until then; `scheduledChange` is set with `action: "cancel"`, and `nextBilledAt` becomes `null`. | Default for a generic "Cancel subscription" button — the user paid for the period, let them keep it.    |
| `immediately`         | Cancellation takes effect **right now**. Paddle doesn't refund or credit anything; it cancels any unpaid transactions on automatically-collected subscriptions.                                                                              | Rare. Surprises users if used as the default. For "cancel and refund", also create a refund adjustment. |

If you only want the user to be able to cancel at the end of the period (the typical UX), pass `'next_billing_period'` and don't expose `'immediately'` at all.

A `paused` subscription is the exception: it can only be canceled `immediately`. Passing `next_billing_period` returns 400 `bad_request` with an error on `effective_from`, so branch on status.

## The full Server Action

```ts
// src/actions/subscription.ts
"use server";

import { revalidatePath } from "next/cache";
import { ApiError } from "@paddle/paddle-node-sdk";
import { getPaddleInstance } from "@/utils/paddle/get-paddle-instance";
import { createClient } from "@/utils/supabase/server";
import { createClient as createAdminClient } from "@/utils/supabase/server-internal";

// Messages for the Paddle API errors these actions expect to see.
const CANCEL_ERRORS: Record<string, string> = {
  subscription_locked_renewal:
    "Your subscription is about to renew. Try again after it renews.",
  subscription_locked_pending_changes:
    "This subscription already has a scheduled change.",
};

export async function cancelSubscription(subscriptionId: string) {
  // 1. Authenticate. Reject anonymous requests before any DB query or SDK call.
  const supabase = await createClient();
  const {
    data: { user },
  } = await supabase.auth.getUser();
  if (!user || !user.email) {
    return { error: "Not authenticated" };
  }

  // 2. Verify the authenticated user owns this subscriptionId. The check
  //    bridges through the customers table (matched on the user's email)
  //    and the subscriptions table (matched on customer_id).
  const admin = await createAdminClient();

  const { data: customerRow } = await admin
    .from("customers")
    .select("customer_id")
    .eq("email", user.email)
    .single();
  if (!customerRow) return { error: "No Paddle customer" };

  const { data: subRow } = await admin
    .from("subscriptions")
    .select("customer_id, subscription_status")
    .eq("subscription_id", subscriptionId)
    .single();
  if (!subRow || subRow.customer_id !== customerRow.customer_id) {
    return { error: "Forbidden" };
  }

  // 3. Cancel via the Paddle Node SDK. Schedule for end-of-period (the safe
  //    default for a generic Cancel button — the user keeps service through
  //    what they've already paid for). Paused subscriptions can only be
  //    canceled immediately.
  const effectiveFrom =
    subRow.subscription_status === "paused"
      ? "immediately"
      : "next_billing_period";

  try {
    const paddle = getPaddleInstance();
    const subscription = await paddle.subscriptions.cancel(subscriptionId, {
      effectiveFrom,
    });

    // 4. Refresh any cached UI that depends on subscription state.
    revalidatePath("/dashboard/subscriptions");

    // 5. Return a slim DTO. Don't return the raw Subscription object —
    //    it's large and leaks Paddle internal fields.
    return {
      success: true,
      status: subscription.status,
      scheduledChange: subscription.scheduledChange?.effectiveAt ?? null,
    };
  } catch (error) {
    // 6. Turn Paddle API errors into a message the UI can show; rethrow anything else.
    if (error instanceof ApiError) {
      return {
        error:
          CANCEL_ERRORS[error.code] ?? "Couldn't cancel. Please try again.",
      };
    }
    throw error;
  }
}
```

## Undo a scheduled cancellation

Until the period ends, the user can change their mind. Remove the scheduled change with `subscriptions.update`:

```ts
// src/actions/subscription.ts (same file as cancelSubscription)
export async function undoCancelSubscription(subscriptionId: string) {
  // 1–2. Run the same auth and ownership checks as cancelSubscription.

  try {
    const paddle = getPaddleInstance();
    const subscription = await paddle.subscriptions.update(subscriptionId, {
      scheduledChange: null,
    });

    revalidatePath("/dashboard/subscriptions");
    return { success: true, status: subscription.status };
  } catch (error) {
    if (error instanceof ApiError) {
      return {
        error: CANCEL_ERRORS[error.code] ?? "Couldn't undo. Please try again.",
      };
    }
    throw error;
  }
}
```

The same 30-minute lock applies to cancel and undo: within 30 minutes of the next renewal, both return 409 `subscription_locked_renewal`.

## What the user sees vs what the database stores

A successful cancel does **not** flip the subscription's `status` to `canceled` immediately. Events fire over time:

1. **Right now (synchronous):** the SDK call returns. Paddle keeps the current `status` (`active`, `trialing`, or `past_due`), sets `scheduledChange.action: 'cancel'` and `scheduledChange.effectiveAt: '<period-end-date>'`, and sets `nextBilledAt` to `null`.
2. **Right now (asynchronous):** Paddle fires a `subscription.updated` webhook with the same payload. Your `subscription-sync` handler upserts the row. The mirrored row keeps its `subscription_status` and gets `scheduled_change: <date>`.
3. **At the end of the period:** Paddle fires both `subscription.updated` and `subscription.canceled`, each carrying `status: 'canceled'`. Don't depend on which arrives first. The mirrored row's `subscription_status` becomes `'canceled'` and `scheduled_change` clears.

Your access-gating logic should read from the _mirrored_ row, not from anything you compute optimistically in this action. The user keeps access until step 3 actually happens.

## Common pitfalls

- **No ownership check.** Trusting the `subscriptionId` from the action input lets any authenticated user cancel any subscription whose ID they can guess or scrape. The check has to compare the authenticated user's `customer_id` against the subscription's `customer_id`.
- **No auth check.** Even worse than the previous one — anyone (including unauthenticated requests) could cancel any subscription. Server Actions can be invoked from anywhere; never assume "no UI = no access."
- **Defaulting to `effectiveFrom: 'immediately'`.** The user pressed "Cancel," not "Cancel right now." Immediate cancellation removes their access right away, with no refund. Use `'next_billing_period'` unless your UX explicitly asks the user "do you want to cancel immediately?"
- **Treating the SDK's return as the new permanent state.** The cancel call returns the _current_ subscription with the schedule attached. The status is unchanged (`active`, `trialing`, or `past_due`). If your UI shows "Subscription status: {return.status}" that's correct — but if you optimistically show "Canceled," the user will see contradictory information when the page refreshes from the mirror.
- **Missing `revalidatePath`.** Server Components reading from your DB mirror won't re-fetch on their own. After the cancel succeeds, call `revalidatePath` (or `revalidateTag`) for the affected route(s). Without it, the user clicks Cancel and the UI keeps showing "active" until they hit refresh.
- **Returning the raw `Subscription`.** The SDK's `Subscription` instance is ~30 fields including internal Paddle metadata. The client only needs to know "did it work" and maybe "when does it actually end." Slim it to a DTO.
- **Confusing `canceled` and `scheduledChange.action: 'cancel'`.** `canceled` is the _terminal_ state, set after the period ends. `scheduledChange.action: 'cancel'` is the "user pressed cancel, ending soon" state. Access-gating should only revoke on the former, not the latter.
- **No customer record yet.** If a brand-new user (no checkout completed) somehow triggers the cancel action, there's no `customer_id` to look up. Handle the `customerRow == null` case explicitly — return an error rather than letting `null` flow into the comparison.

## Verify the integration

1. Sign in to your dev app and complete a sandbox checkout so you have a real subscription.
2. Wait for the `subscription.created` webhook to populate your `subscriptions` table.
3. Click Cancel in your UI. The server action should:
   - Return `{ success: true, status: 'active', scheduledChange: '<some date>' }`.
   - Trigger a `revalidatePath` so the UI refreshes.
4. In the Paddle dashboard, confirm the subscription shows "Scheduled to cancel" with the expected date.
5. Click Undo. Confirm the action returns `{ success: true }` and the subscription no longer has a scheduled change.
6. Try the action while logged out (or with a forged `subscriptionId` belonging to a different customer). Confirm you get an error and `paddle.subscriptions.cancel` was NOT called.
7. Once the period ends, confirm the `subscription.updated` and `subscription.canceled` events flip your mirrored row to `subscription_status: 'canceled'`, whichever arrives first.

## Related docs

- [Cancel a subscription](https://developer.paddle.com/build/subscriptions/cancel-subscriptions.md)
- [Cancel a subscription - API](https://developer.paddle.com/api-reference/subscriptions/cancel-subscription.md)
- [Create an adjustment - API](https://developer.paddle.com/api-reference/adjustments/create-adjustment.md) (for refunds)
- [Paddle.Retain.initCancellationFlow()](https://developer.paddle.com/paddle-js/methods/paddle-retain-initcancellationflow.md)
- Reference implementation: [paddle-nextjs-starter-kit](https://github.com/PaddleHQ/paddle-nextjs-starter-kit) — see `src/app/dashboard/subscriptions/actions.ts`.